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Retail and the Holidays

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12 years ago
Posts: 585

Ok, so I work at a store in a mall , and every year they keep adding hours to our work days on holidays, and that's annoying. What happened to "Black Friday"? When stores would open at 4-5 am?
Now the mall I work at is going to open at 8pm, but if there are stores that are greedy, they can open all of Thanksgiving too. Before, stores could open a few hours Thanksgiving morning, then they had to close at 4 to reopen at whatever arbitrary time the mall decided. This year that all changed because as the mall's manager said, "Tourists don't want to stop shopping because of our turkey day." (I'm paraphrasing).
At least it seems that here in LA, holidays are moot. I mean, the mall is opening the whole day (for the stores that want to) on Thanksgiving, so if people like to go to family gatherings or something, they might be out of luck. Christmas Eve they used to close at 6, now they've pushed it to 8pm, and New Years Eve it'll close at 10pm (regular business hours is till 9pm) and New Years Day again opening at 10 in the morning to 10 pm. Who shops on New Year's Day anyway? And I really doubt Black Friday is a tourist thing.
So, I've been really curious, in other countries, how much does the retail industry pander to tourists during major ( might be local) holidays? Do they bend backwards to pander to them, or do they understand what holidays mean?


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12 years ago
Posts: 566

I live outside of D.C. and stores have been extending their hours here too on Black Friday (like instead of opening early on the day, they open late at night on Thanksgiving). But they don't blame it on tourists. They realize that they can get (American) customers on these days, even if its less than the normal amount.

I also used to work at a museum, where most of our customers were tourists. The only two days that we were closed the entire year were Thanksgiving Day and Christmas Day. And when I worked on Christmas Eve, we had customers complaining that we (and other museums) were closed on Christmas because it was ruining their vacation plans. Luckily there was never talk about keeping the museum open on those days.


... Last edited by KaoriNite 12 years ago
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